AQD Newsletter 16
December 2008 

The following newsletter outlines the news from the Superstructure Group AQD team up to December 2008.

New AQD Customers - A warm welcome
A warm welcome to all our new customers who have joined the AQD Safety community.  Southwest Airlines is the world's largest airline (by number of flights) and we are delighted by their endorsement of AQD.  They will be trained in December and scheduled to be up and running on AQD by the end of the year.

Another Low Cost Carrier to join Southwest in selecting AQD is Sama of Saudi Arabia.  In total, we have 20 Low Cost Carriers using AQD for their SMS software.  The addition of Sama strengthens AQD's position not only as the SMS software of choice for the Low Cost Carrier market, but also within the Gulf region where we now have 7 customers.

The Gulf is not the only region where AQD is growing - the system is being adopted by airlines in Africa.  Air Service, who support the Oil and Gas industry in Gabon, have chosen AQD as their SMS software, demonstrating their safety commitment to their customers.

The most recent AQD customer is Elit'Avia, our first Business Aviation customer in Europe.  Click here for a profile of our customers in the News section of our website.

Testimonial from AirTran Airways
The desired goal of AirTran Airways is to have a 'One Stop Shop' for analysis of information whereby a single repository of information regarding Flight, Cabin, Ground and Maintenance incident and occurrence reporting as well as Audit and, soon, ASAP information can be collated and used effectively to expose trends and hot spots, thus effectively creating a 'dashboard' which regroups all data inputs for an effective Safety Management System.

Having the ability to view all the information available from a range of different sources in one repository allows for the collection and analysis of information to develop a solution.  This is invaluable for both the safety department and senior management to make informed decisions.  Click here to read the Testimonial.

AQD Steering Group
The inaugural meeting of the AQD Steering Group took place at the IASS in Honolulu in October.  The primary objective of the Group is to ensure that AQD continues to meet its customers' needs by representing the market view as AQD customers.  This may include input to the AQD Product Roadmap, influencing the direction of the technology and the solution.  Items discussed at the meeting included Risk Management, Document Control and Audit Enhancements.

The AQD Steering Group is chaired by the Aviation Solutions Director, Eddie Rogan and the Secretary is the AQD Account Director, Alan Rutter.  The invited members and their representation are:

Bob Dodd Qantas Australia International
Peter Simpson Cathay Pacific Asia International
Mike Quiello Delta US International
Adrian Aliyuddin Etihad Middle East International
Waleska Fortini TAM South America International
Mike Plottel WestJet Canada Regional
Errol Burtenshaw Air New Zealand New Zealand International
Charles Barbknecht Air Berlin European Regional
Tony Wride Monarch Airlines European Regional
John Kemp ERA Helicopters
Roger Chandler Thomas Cook European Charter

Regional industry events - The ideal opportunity to meet
Recent events that we have participated in are the IASS in Hawaii, APASS in Bali and GFSC in the Gulf.  All of these events gave us the opportunity to meet our existing customers and introduce AQD to potential new customers.  The next industry meeting that we will be attending is the EASS in Cyprus in March 2009.

At the IASS we played a leading role as moderator of the SMS Implementation Panel Discussion and hosting an evening event on the practical implementation of an integrated SMS.  The SMS Implementation Panel Discussion was the main event at the conference.  To download the panellists' papers and information on the panel discussion from our website, please click here.  We encourage you to take advantage of this valuable information resource.

Meet new members of the AQD Customer Services team
We are very pleased to have on board a new member of the AQD Support Team, Adrian Betts.  Adrian is based in our UK office and will be working with our New Zealand-based Support Consultant, Loek Strik and Technical Services Manager, Adam Rosner to support our international base of customers.

Our updated Customer Support and Release Procedures were sent out to all customers in July.  If you did not receive a copy please contact the AQD Support Desk, aqd_support@superstructuregroup.com.

Customers upgrading to AQD version 6.1.1
Since our last newsletter AQD version 6.1.1 has been released and customers are now upgrading to this release.  Many of our customers have scheduled onsite training in association with the upgrade.  If you are interested in a free of charge upgrade and a quote for onsite training please contact Alan Rutter: alan.rutter@superstructuregroup.com.

AQD additional modules
AQD currently has a number of additional modules that many of our customers rely on to support their daily operations:

  • Web Interface for entering reports via the web

  • Remote Workbench for recording the results of an audit or investigation remote from AQD

  • Offline Capture for capturing reports remotely without connection to the internet or AQD.

  • Automatic Email Alerts (NEW!) a service that automatically generates and sends email alerts based on predefined system events

  • Aerobytes Flight Data integration (NEW!) a generic interface that provides interoperation between AQD and Flight Data Management systems initially released with Aerobytes FDM/FOQA system.

Please contact aqdinfo@superstructuregroup.com if you are interested in purchasing any of these modules.  For more information click here.

Product Roadmap
An enhancement release, AQD version 6.1.2 is scheduled for the end of December 2008.  Please click here to access the release notes for version 6.1.2.

AQD is setting the standard in integrated safety and risk management software for the aviation market.  Our product vision is to deliver AQD as a web-based integrated solution incorporating safety, quality, security, compliance, environment and enterprise risk.  The key to this integration is the data and the way the departments interact with the data to achieve a new order of safety performance.  For access to industry papers on integrated safety and risk management hosted on our website please click here.

The first release of AQD in 2009 is the web-based AQD Portal with AQD ASAP as the first module for our United States customers and prospects.

 

 

 

AQD Customer Conference,  25th - 26th  February 2009

The AQD Customer Conference will be held in Auckland, New Zealand on 25th - 26th February 2009.  The agenda will include an AQD product update as well as training sessions on the core product and modules to enable more effective utilisation of AQD across your organisation.  The conference is free of charge to all customers.

Put these dates in your diary to meet with the AQD Team and your colleagues.  For further details including location, hotels etc. please click here to email Aruna Patterson.



Remember to use our fully searchable knowledge base of information related to the AQD product.  It has Questions and Answers, and Tips and Tricks for installing AQD and using AQD from a user and technical perspective.  New items are added regularly.

You can access the knowledge base from the "AQD Support" link on the main "AIM" screen in AQD.



Keeping you informed

Our customers are important to us and we want to keep you informed and up to date with industry information, events we will be participating in, AQD news and company updates that are of interest to you. 

If any of your colleagues would like to receive the AQD Newsletter and are not on our distribution list please let us know so we can keep in contact.

Sales

For AQD Sales please contact:

aqd_sales@ superstructuregroup.com

Support

For AQD Support please contact:

aqd_support@
superstructuregroup.com

Website

superstructuregroup.com