AQD Newsletter 20
January 2011 

News and updates from the Superstructure Group AQD team up to January 2011.

New AQD Customers - A warm welcome
A warm welcome to all our new customers who have recently joined the AQD Customer Community.  The breadth and depth of customers using AQD continues to expand with the addition of:- Pegasus Airlines from Turkey, LAN Airlines and TACA/Avianca Airlines from South America, CAE from Canada, Afriqiyah Airways from Libya and Pfizer Aviation in the USA.  AQD is used by over 110 companies across 5000+ aircraft in 50 countries.

New customers commented on the functional superiority of AQD over other systems and that the process AQD follows is very strong.  In particular, TACA liked the capability of AQD as a fully integrated solution linking Safety, Quality and Risk with the ability to manage multiple AOCs.  All selected AQD after extensively reviewing the market and evaluating a number of systems in a formal tender process.  Click here for a profile of our customers in the News section of our website.

Customer Case Studies and Testimonials - Benefits of AQD
Our thanks to customers who provided Case Studies and Testimonials on their use of AQD. These range from customers who are experiencing ongoing benefits from using AQD for some years, to customers who have licensed new modules for immediate financial benefit, and new customers who have experienced the excellent service from the AQD team of aviation specialists.

Click here to read what our customers say in the Testimonials section of our website.

Regional industry events - The ideal opportunity to meet
We are active participants in the Flight Safety Foundation Seminars.  Click here to read about the two presentations we delivered at the IASS in Milan last November.  We look forward to meeting you at the EASS in Istanbul 1-3 March.

We are represented on the UK Flight Safety Committee which meets every 2 months and participate in the Gulf Flight Safety Committee that meets quarterly.  If you know of a regional safety committee or group that would benefit from having AQD representation then please contact us and let us know.

AQD, the platform for risk-based SMS
AQD is the platform for managing your risk-based SMS program.  Risk Management is at the heart of AQD.  It is designed for organizations that want to take a risk-based approach to safety management as defined by ICAO, and integrate proactive and reactive risk assessments within their daily workflow processing using AQD.

AQD provides a consistent approach to managing risks associated with any business activity across your organisation including changes to operations, incident reporting, investigations and audits. By integrating risk management into the AQD causal factor analysis and action tracking framework already used by audits and investigations, you can leverage your existing business practices in a cycle of continuous improvement.  This means a single repository for analysis and executive reporting across the organisation.

Customers upgrading to AQD version 7
The latest release of AQD version 7 is available for download.  AQD version 7 represents a major investment in the AQD technology platform based on our fully web-based Microsoft .Net deployment of AQD.  The AQD Portal uses the latest web developments and design to deliver a standard approach and simplified interface with increased functionality across the operation.  Whilst other suppliers have chosen to deploy only on Internet Explorer, AQD supports IE7+, Firefox, Safari and Google Chrome.  Our decision to be agnostic removes the barriers to adoption and deployment.  In 2006 Internet Explorer commanded 85% of the Browser market whereas today this figure is now at 58% and declining.  Choice and extensibility across other platforms are seen as the main drivers for this decline.

We urge you to upgrade free of charge as soon as is practicably possible to position yourself for the new modules under the AQD Portal release.  For further information on the upgrade and any training requirements, please click here to email Alan Rutter.

AQD additional modules
AQD has a number of additional modules that many of our customers rely on to support their daily operations:

  Risk Management combining reactive risk reporting and pro-active risk/hazard identification for centralized risk management, risk assessments, risk mitigation and risk/hazard registers providing enhanced risk analysis and reporting at a departmental and corporate level.
  Automatic Email Alerts a service that automatically generates and sends email alerts based on predefined system events. Customers are getting significant productivity gains and immediate financial benefits from implementing this module.  Refer to the Airways NZ Testimonial.
  Aerobytes Flight Data integration a generic interface that provides interoperation between AQD and Flight Data Management systems initially released with Aerobytes FDM/FOQA system.  Refer to the Monarch Airlines Testimonial to understand the benefits from integrating these 2 systems.
  AQD Portal eReports for entering reports via the web. Web Interface Users on version 6 cross grade to this module free of charge.
  Remote Workbench for recording the results of an audit or investigation remote from AQD.
  Compliance & Doc Control initially released for managing compliance with external regulations, standards and legislation.  The Doc Control component will be released in Q2 2011.
  Offline Capture for capturing reports remotely without connection to the internet or AQD.
  Data Export (F.O.C) a generic utility to extract data from AQD for other systems, e.g. IATA STEADES, FAA DNAA, ATSB etc.
  IOSA, ISAGO & EU Ops Checklists (FOC) updates available in the latest release of AQD

Click here to email Alan Rutter if you are interested in purchasing any of these modules.  For more information on the modules click here.




AQD Customer Conference - Don't miss out!

The next AQD Customer Conference  will be held in Sydney on 10-11 May and hosted by Qantas Airlines.  The theme of the conference is "AQD, the foundation for risk-based SMS".  The agenda will include an AQD product update as well as workshop sessions on the  AQD Portal.

The conference is free of charge to all customers and is a very cost effective way of finding out how to get more value from your investment in AQD as well as  learning from others in your industry.  Put these dates in your diary to meet with the AQD Team and your colleagues.  For further details including location, hotels etc. please click here to email Aruna Patterson.

A customer conference is planned for 14-15 September 2011 hosted by WestJet Airlines in Calgary. Further details will be made available on our website nearer the time.

If any of our EMEA customers are interested in hosting a customer conference this year, please click here to email Alan Rutter to discuss this further.

IATA STEADES participation reaches 120 airlines

STEADES is now receiving upwards of 100,000 pilot reports each year from 120 airlines.

AQD ensures that the information sent electronically to STEADES is confidential, has been consistently classified, and can be reviewed without manual preparation.  As a result, IATA STEADES contributors benefit from enhanced safety performance that can be benchmarked against industry trends.

Click here for more information on the STEADES analysis program.

Remember to use our fully searchable knowledge base of information related to the AQD product.  It has Questions and Answers, and Tips and Tricks for installing AQD and using AQD from a user and technical perspective.  New items are added regularly.

You can access the knowledge base from the "AQD Support" link on the main "AIM" screen in AQD.

Keeping you informed

Our customers are important to us and we want to keep you informed and up to date with industry information, events we will be participating in, AQD news and company updates that are of interest to you.

If any of your colleagues would like to receive the AQD Newsletter and are not on our distribution list please let us know so we can keep in contact.


For AQD Sales please contact:



For AQD Support please contact: