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Airways New Zealand is one of the worlds' leading providers of commercial Air
Navigation Services (ANS), responsible for managing all domestic and
international air traffic operating within one of the largest airspaces in the
world. As per the requirements of the New Zealand Civil Aviation Authority
(CAA) Rule Part 12, Airways New Zealand has a mandatory requirement to report
safety related occurrences to the CAA, 24 hours a day, 365 days of the year.
AQD is the Safety Management System software Airways uses to capture, report,
investigate and manage all reportable, safety related occurrences.
The system currently in use requires a lot of manual intervention prior to a
safety related occurrence being entered and subsequently managed in AQD and
Airways wanted a solution that was more automated, less resource intensive and
therefore more cost effective. The AQD Web Interface and the Automatic Email
Alerts module provide that solution. The introduction of these two modules will
ensure incidents are captured electronically via the AQD Web Interface at any
Airways location and submitted directly into the AQD database and timely
notifications to CAA and affected parties will occur automatically.
The AQD Web Interface allows more flexibility and control over the collection of
data than has previously been possible in the current system that Airways
operates and will allow the creation of customisable data collection forms also
providing the ability to apply some controls on those forms to ensure that data
collected is always complete and accurate.
The Automatic Email Alerts module will ensure that the CAA, the Airways
management structure, staff involved and affected parties are automatically
notified via email of all safety related occurrences. The email alerts template
in the Automatic Email Alerts module is customisable so there is quite a lot of
flexibility to set up the email into any output format required and manage /
control the distribution. In Airways case that has meant that the template is
able to be configured to ensure that all the information required by the CAA is
collected and transmitted to them as soon as the occurrence is submitted via
the AQD Web Interface. The Automatic Email Alerts module also enables further
increased efficiency by keeping all managers and staff regularly updated on the
progress and status of investigations and actions that are currently in
progress.
The introduction of both of these modules has been thoroughly evaluated and it
is fully expected that the increased efficiencies and productivity these
modules provide will save Airways up to a minimum of 30% of an FTE. This
resource will now be able to be redeployed in the analysis area. The initial
investment in the purchase and introduction of the AQD Web Interface and
Automatic Email Alerts modules should be returned inside a period of four
months.
Airways is in the process of implementing the AQD Web Interface and Automatic
Email Alerts modules to meet the regulatory reporting requirements and achieve
the productivity gains in their day to day operations. In addition, they have
identified other areas in the organisation where the Automatic Email Alerts
modules will provide even greater savings of time.
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